Trust Center
Transparency you can demand.
As an accredited conformity assessment body, we publish the information our regulatory framework requires: accreditation, reference standards, certification procedure, fees and complaint channels. Internal management system documentation is provided to clients under the certification contract.
Accreditation
Certicar (CerteIDAS brand) is accredited by ENAC for the conformity assessment of qualified trust service providers and the qualified trust services they provide under the eIDAS Regulation.
- ENAC accreditation certificate (PDF, in Spanish);
- Current scope of accreditation (PDF, in Spanish);
- Accreditation standards: ISO/IEC 17065 and ETSI EN 319 403-1;
- Commission Implementing Regulation (EU) 2025/2162 on the conformity assessment of qualified trust service providers (applicable from 2027), against which we are being assessed.
Types of assessment
Scopes and procedures of the conformity assessments we carry out.
- Initial assessment for qualification;
- Recertification assessments (every two years);
- Surveillance assessments (annual, in the years with no recertification);
- Scope extension assessments;
- Assessments under eIDAS 2.0 (new qualified services, European Digital Identity Wallet, electronic attestations of attributes).
Certification procedure
The certification procedure (PG-14) describes the phases of the assessment, the decision criteria, the issuance of the certificate and of the conformity assessment report, and the conditions for surveillance, suspension and withdrawal. We publish a summary; the full procedure and the management system documentation are provided to the client with the contract.
- Summary of the certification procedure (PDF, in Spanish);
- Fees: provided on request through the requests form;
- Conditions of use of the certificate, the mark and the conformity seal (PDF, in Spanish).
Assessed entities
The qualified trust service providers assessed by CerteIDAS are listed, with their status, in the European Union Trusted List.
Complaints and appeals
Any person or organisation may file a complaint about CerteIDAS’s activity or lodge an appeal against a certification decision. They are handled under our complaints procedure (PG-08), with acknowledgement within 5 working days and resolution within 30 days.